Our Vision

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We pledge to answer your phone call within
20 seconds within office opening hours.

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To be recognised as a trusted and sustainable credit union, known for our strong collaborative values, ethical practices, and exceptional member service.

Our Mission

We are a financial services provider, owned and run by our members and offering products that prioritise their needs, delivered in a way that is friendly, ethical, and professional.

Our Purpose

We help our diverse members to achieve long-term financial wellbeing, by accessing safe savings, responsible credit, and financial education.

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Our Promises

Treating customers fairly will always be at the heart of how we operate and all staff and volunteers must have our members at the centre of everything they do.

Our 6 key promises ensure that you are treated fairly at every stage of your dealings with us, now and in the future.

Fair Treatment

You can be confident that when dealing with Commsave, your fair treatment is central to our culture.

Good Value

Our priority is to provide our members with good value products and services.

Meeting Your Needs

The products and services offered by Commsave are designed to meet the needs of our members.

Keeping Quality High

We will treat members fairly and deliver high quality products and services throughout their relationship with us.

Fully Informed

Commsave will provide you with clear information and will keep you informed throughout your dealings with us

Easy To Understand

You can expect that all services provided by us will be as described within our policies and literature.

Community

Being part of Commsave and our community means you are part of our ‘common bond’ family, whether that’s working for one of our employer partners, the type of work you do, or even where you live.

You Are Eligible To Become A Member Of Commsave If:

You live or work in Northamptonshire
You are a member of Unite the Union
You work in the fishing industry or are a member of Nautilus International
You live at the same address as a Commsave member (who must be a member of your family).
You work for one of the companies listed below